York Manor has aspired to become a
"Centre of Excellence". The key elements that we will
establish are:
- Clear Accountability at Governance
and Management levels
- Service Excellence: high
concentration on resident and family satisfaction
- High Quality clinical care:
clinical outcomes, dignity, safety, comfort
- Resident-centered care: responding
to needs of residents
- Focus on people: staff
satisfaction, staff development and education, workplace safety,
quality of work environment
- Community/External Relations:
cultivate relationships, encourage volunteerism, share capacity
- Adequate funding: need to
encourage Foundation as a major source of extra funds required
to sustain excellence
- Academic activity: arrangements
with universities and colleges for research, clinical training
Our objective is to AIM HIGH!
Without noble goals, we will not achieve the level of success that
our residents deserve. Our residents deserve our very best and as
long as our goal is Service Excellence and our efforts
match the goal, we will know that we are delivering to our residents
the very best possible service. As we aspire to excellence, as we
work to deliver excellence, then we, the service providers, feel
better about what we do and about ourselves. |
